Policies

Every member of the Ferndale Timebank has the right:

  • To be treated with dignity, care and respect.
  • To earn one Timebank hour for every hour of service provided.
  • To spend Timebank hours on services offered by other members.
  • To save Timebank hours in a personal account for later use.
  • To donate Timebank hours to other members.
  • To have privacy and confidentiality maintained.
  • To be valued.

Every member of the Ferndale Timebank has the responsibility:

  • To respect the privacy and confidentiality of other members.
  • To be prompt and keep scheduled commitments.
  • To be accepting of guidance and instructions.
  • To have fun and share your experiences!

 

Service DOs & DON’Ts

DOs

  • Make sure the other person understands what you are going to do before you start doing it.
  • Contact the other member in advance if you must cancel.
  • Be patient and open rather than critical.
  • Respect others’ religions, beliefs, and political viewpoints.
  • If you are requesting a service, be sure to pay for any parts, supplies, ingredients, or materials that are used.
  • If renting, check with landlord before doing home repairs.
  • If using your personal car to transport a member, have liability insurance and wear seat belts.
  • Dial 911 in the event of an emergency.

DON’Ts

  • Do not provide any “hands-on” care such as giving medicine, baths, lifting, or cutting nails.
  • Do not ask for or accept money or tips.
  • Do not provide medical, business, or legal advice.
  • Do not smoke in a member’s home without permission.
  • Do not use alcohol or illegal drugs while performing services.
  • Do not purchase alcohol for members.

Liability

Ferndale TimeBank refers members who state that they are able to perform services. Ferndale TimeBank cannot guarantee the performance of anyone who is referred. Ferndale TimeBank or its staff or members will not be held responsible for any injury to persons or damage to property experienced while involved with the transaction.

Limitations

No service is guaranteed, and there may be situations when the service provided does not meet the expectations of the receiver. Therefore, appreciation of another’s best efforts is part of what makes the TimeBank work. Keep in mind that TimeBanking is not designed to meet emergency needs.

Confidentiality

All members must protect the privacy and confidentiality of other members. A member can be dismissed from the program for violating this rule. The only exception for sharing information is when a member feels that the health and/or safety of another member is in danger.